Need Help?

If you have a question about an existing Viator booking, please tap the "Account" link at the bottom of this screen and sign in to your account. Then select the reservation in question and follow the "Booking Options" prompt to contact our Customer Care team directly. This is the fastest way to manage your existing Viator bookings.

Otherwise, send an email to support@viator.com to contact our Customer Care team. Our goal is to respond to each query we receive within 12 to 24 hours. Occasionally it may take up to 36 hours to reply. Thanks in advance for your patience.

Make a Booking by Phone

Alternatively, you can make a booking over the phone. Our call center is open 7 days a week - Monday-Friday, 2:00am-9:00pm, Sat/Sun 7:00am-4:00pm Pacific Standard Time (PST).

That’s Monday-Friday, 5:00am-12:00am, Sat/Sun 10:00am-7:00pm in New York,
Monday-Friday, 10:00am-5:00am, Sat/Sun 3:00pm-12:00am in London,
Tuesday-Saturday, 7:00pm-2:00pm, Sun/Mon 12:00am-9:00am in Sydney.

• USA Toll-Free: 866-654-1320
• Canada Toll-Free: 866-654-1320
• UK: +44 20 3478 5928
• Australia: +612 9037 0156
• New Zealand: +64 92 80 62 93
• Brazil: +55 21 39 56 16 59
• France: +33 1 70 38 73 18
• Spain: +34 93 545 3164
• All other countries: +1 702 939 9853